"Clients & Projects" or "Our Success Stories."

Clients & Projects

At CMI BPO Services, a business division of Campus Marg Innovative Tech Services LLP, we partner with leading organizations to deliver reliable, scalable, and customer-centric outsourcing solutions. Our focus is on operational excellence, service quality, and customer satisfaction across every engagement.

Rajiv Gandhi International Airport (RGIA) – GMR Hyderabad International Airport

We are proud to support the International Airport, operated by International Airport Limited, by providing professional customer support services.

Project Scope

Customer Support Services

  • Passenger information and assistance

  • General enquiry handling

  • Customer issue resolution

  • Service request management

  • Escalation support

  • Omnichannel customer assistance

Employee Emergency Helpline

  • 24×7 emergency helpline support for employees

  • Incident reporting and call logging

  • Emergency coordination support

  • Information management and communication assistance

  • Timely escalation to designated response teams

  • Confidential handling of employee-related communications

Our dedicated support team works with a strong focus on responsiveness, professionalism, and operational efficiency, helping ensure a seamless experience for passengers and reliable support for airport employees.

Key Highlights

  • Dedicated customer support professionals

  • Trained and experienced support executives

  • Structured escalation processes

  • High-quality service delivery

  • Confidential and secure information handling

  • Commitment to continuous service improvement

Tirupati Urban Co-operative Bank – Customer Support & Loan Services

CMI BPO Services, a business division of Campus Marg Innovative Tech Services LLP, provides customer support and business process outsourcing solutions to financial institutions, helping improve customer service, operational efficiency, and communication.

Project Scope

Customer Support Services

  • Customer enquiry handling

  • Banking product information

  • Account-related assistance

  • Complaint registration and resolution support

  • Customer service helpdesk

  • Call management and escalation support

Loan Support Services

  • Loan enquiry handling

  • Loan application assistance

  • Customer documentation support

  • Application status updates

  • EMI and repayment information

  • Customer communication support

Recovery Support

  • Customer reminder calls

  • EMI payment follow-ups

  • Due payment notifications

  • Settlement coordination support

  • Recovery case tracking

  • Professional customer engagement while following client-defined processes

Customer Helpline Services

  • Dedicated customer helpline support

  • Inbound and outbound call handling

  • Service request management

  • Complaint logging and tracking

  • Escalation management

  • Customer feedback collection

Key Deliverables

  • Professional and courteous customer interactions

  • Timely response to customer enquiries

  • Structured call logging and reporting

  • High standards of data confidentiality

  • SLA-driven service delivery

  • Process compliance and quality monitoring

  • Regular operational performance reporting

Value Delivered

Through our experienced customer support professionals and structured operational processes, CMI BPO Services assists financial institutions in enhancing customer experience, streamlining loan support operations, improving communication with borrowers, and delivering efficient helpdesk services while maintaining high standards of professionalism and confidentiality.

Shalinitai Meghe Hospital & Research Centre – Patient Support & Appointment Management

CMI BPO Services, a business division of Campus Marg Innovative Tech Services LLP, provides professional healthcare customer support solutions designed to enhance patient experience and streamline hospital communication.

Project Scope

Patient Support Services

  • Patient enquiry handling

  • Information on hospital departments and services

  • Guidance for patients and attendants

  • Assistance with general hospital-related queries

  • Patient communication support

  • Service request management

Appointment Booking Services

  • Appointment scheduling

  • Appointment confirmations

  • Appointment rescheduling and cancellations

  • Doctor availability information

  • Department-wise appointment coordination

  • Patient follow-up reminders

Customer Support Services

  • Inbound patient support

  • Outbound follow-up calls

  • Complaint registration and escalation support

  • Feedback collection

  • Helpdesk services

  • Call logging and reporting

Key Deliverables

  • Professional and compassionate patient interactions

  • Accurate appointment scheduling and coordination

  • Prompt response to patient enquiries

  • High standards of confidentiality and data handling

  • SLA-driven customer support

  • Structured escalation management

  • Quality monitoring and performance reporting

Value Delivered

Through our dedicated healthcare support professionals, CMI BPO Services helps hospitals improve patient engagement, simplify appointment management, reduce response times, and provide a seamless support experience. Our focus is on delivering courteous, efficient, and reliable patient support while maintaining the highest standards of service quality and confidentiality.

Datta Meghe Institute of Higher Education & Research (DMIHER) – Student Enrollment & Support Centre

CMI BPO Services, a business division of Campus Marg Innovative Tech Services LLP, provides comprehensive student enrollment and support services for higher education institutions, helping streamline the admission process while delivering an exceptional student experience.

Project Scope

Student Enrollment Services

  • Student admission enquiries

  • Program and course information

  • Eligibility guidance

  • Admission counselling support

  • Application assistance

  • Document verification support

  • Application status updates

  • Student onboarding assistance

Student Support Centre

  • Dedicated student helpdesk

  • Inbound and outbound student support

  • Admission-related assistance

  • Fee and payment information support

  • Student query resolution

  • Academic information support

  • Student grievance registration and escalation

  • Student communication and engagement

Appointment & Counselling Support

  • Counselling session scheduling

  • Admission consultation booking

  • Follow-up with prospective students

  • Admission reminders

  • Document submission reminders

  • Enrollment confirmation support

Omnichannel Student Support

  • Voice Support

  • Email Support

  • Live Chat Support

  • WhatsApp Support

  • CRM-based student interaction management

  • Ticket management and query tracking

Key Deliverables

  • Professional student counselling support

  • Accurate admission information

  • Timely response to student enquiries

  • End-to-end enrollment assistance

  • High-quality customer service

  • Secure handling of student information

  • SLA-driven service delivery

  • Performance monitoring and operational reporting

Value Delivered

Through our dedicated enrollment specialists and customer support professionals, CMI BPO Services assists Datta Meghe Institute of Higher Education & Research (DMIHER) in delivering a seamless admission experience for prospective students. Our team helps improve student engagement, simplifies the enrollment process, enhances communication, and ensures timely support throughout the student admission journey while maintaining professionalism, accuracy, and confidentiality.

Education Call Center Operations

CMI BPO Services, a business division of Campus Marg Innovative Tech Services LLP, specializes in managing dedicated education call centers for universities and higher education institutions. Our experienced admission counselors and customer support teams assist prospective students throughout the admission lifecycle, ensuring a seamless enrollment experience while helping institutions improve student engagement and conversion rates.

Universities We Support

Our education call center operations have supported student enrollment and admission-related services for institutions including:

  • ITM University

  • DBS Global University

  • MIT School of Distance Education (MITSDE)

  • Dr. D. Y. Patil Vidyapeeth

  • Lovely Professional University (LPU)

  • Amity University

  • Uttaranchal University

Project Scope

Student Admission Support

  • Admission enquiry management

  • Course and program information

  • Eligibility guidance

  • Admission counselling

  • Lead qualification

  • Application assistance

  • Document collection support

  • Admission status updates

Student Engagement

  • Inbound admission helpline

  • Outbound counseling calls

  • Follow-up with prospective students

  • WhatsApp and email communication

  • Lead nurturing campaigns

  • Student query resolution

  • Parent counselling support

Enrollment Operations

  • CRM-based lead management

  • Application tracking

  • Appointment scheduling

  • Fee and scholarship information support

  • Admission reminders

  • Enrollment confirmation

  • Student onboarding assistance

Omnichannel Support

  • Voice Support

  • Email Support

  • Live Chat Support

  • WhatsApp Support

  • SMS Campaign Support

  • CRM & Ticket Management

Key Deliverables

  • Dedicated admission counselors

  • High-quality student engagement

  • Faster lead response times

  • Structured follow-up processes

  • Accurate admission information

  • Secure handling of student data

  • SLA-driven operations

  • Daily, weekly, and monthly performance reporting

Value Delivered

Our education call center solutions enable universities to increase admission conversions, improve student satisfaction, and streamline enrollment operations. With trained counselors, advanced CRM workflows, and a student-first approach, CMI BPO Services delivers scalable, reliable, and results-oriented admission support tailored to the unique needs of higher education institutions.