Privacy Policy

Effective Date: July 24, 2026

1. Introduction

Welcome to CMI BPO Services, officially operated by Campus Marg Innovative Tech Services LLP ("CMITS", "CMI BPO Services", "Company", "we", "our", or "us").

We are committed to protecting the privacy and confidentiality of our clients, candidates, employees, business partners, website visitors, and all individuals who interact with our services.

This Privacy Policy explains how we collect, use, disclose, store, process, and protect your personal information when you visit our website, use our services, communicate with us, or engage with our recruitment, staffing, BPO, customer support, IT, admissions consulting, training, software development, and related business operations.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. About Us

CMI BPO Services is a business division of Campus Marg Innovative Tech Services LLP, providing services including:

  • Business Process Outsourcing (BPO)

  • Customer Support Services

  • Omnichannel Support

  • Recruitment & Staffing

  • HR Outsourcing

  • Back Office Operations

  • Technical Support

  • Data Processing

  • Education Counselling

  • Admission Support Services

  • Software Development

  • IT Consulting

  • Digital Marketing

  • Training & Placement Services

3. Information We Collect

Depending on your interaction with us, we may collect the following information.

Personal Information

  • Full Name

  • Date of Birth (where required)

  • Email Address

  • Mobile Number

  • Postal Address

  • Company Name

  • Designation

  • Government-issued identification (when legally required)

  • Resume or Curriculum Vitae (CV)

  • Educational qualifications

  • Employment history

  • Skills and certifications

  • Salary information

  • References

  • Interview notes

Client Information

We may collect:

  • Company details

  • Contact persons

  • Billing information

  • GST details

  • Contracts

  • Purchase orders

  • Invoices

  • Payment records

  • Communication history

Recruitment Data

When you apply for jobs or participate in recruitment processes, we may collect:

  • Resume

  • Employment history

  • Academic records

  • Interview feedback

  • Assessment results

  • Identity verification documents

  • Background verification information (where applicable)

Customer Support Information

When you contact us, we may collect:

  • Phone recordings (where applicable)

  • Email communications

  • Chat transcripts

  • Support tickets

  • Complaint details

  • Feedback

  • Service requests

Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Pages visited

  • Date and time of visits

  • Referring URLs

  • Cookies and similar technologies

4. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance security

  • Measure marketing performance

You may disable cookies through your browser settings; however, some website features may not function properly.

5. How We Use Your Information

We use your information to:

  • Deliver our services

  • Process recruitment applications

  • Conduct interviews

  • Verify candidate information

  • Manage staffing assignments

  • Respond to enquiries

  • Provide customer support

  • Process payments

  • Improve our website

  • Personalize user experiences

  • Send service updates

  • Send marketing communications (where permitted)

  • Comply with legal obligations

  • Prevent fraud and misuse

  • Protect our business interests

6. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection of legal rights

7. Sharing of Information

We may share your information with:

  • Client organizations

  • Recruitment partners

  • Educational institutions (where applicable)

  • Technology service providers

  • Payment processors

  • Cloud hosting providers

  • Background verification agencies

  • Government authorities where legally required

  • Professional advisors, auditors, or legal counsel

We do not sell your personal information.

8. Confidentiality

We maintain strict confidentiality of all client and candidate information. Access to personal information is limited to authorized personnel who require it to perform their job responsibilities.

Employees and contractors handling confidential information are expected to comply with internal confidentiality obligations.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:

  • Secure servers

  • Firewalls

  • Access controls

  • Password protection

  • Encryption where appropriate

  • Regular security monitoring

  • Employee awareness and training

  • Data backup procedures

While we strive to protect your information, no method of transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfil contractual obligations

  • Meet legal, regulatory, accounting, or reporting requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where processing is based on consent

  • Request restriction of processing where applicable

  • Object to certain processing activities

  • Request a copy of your personal information where required by law

Requests may be subject to identity verification and legal limitations.

12. Recruitment Privacy

Candidates acknowledge that:

  • Information submitted may be shared with prospective employers for recruitment purposes.

  • We may retain candidate profiles for future employment opportunities unless a deletion request is received, subject to legal and contractual obligations.

  • Recruitment decisions remain the responsibility of the hiring organization.

13. Customer Communications

By contacting us, you consent to receiving communications relating to:

  • Recruitment updates

  • Interview schedules

  • Service enquiries

  • Project updates

  • Payment information

  • Customer support

Where required by law, marketing communications will be sent only with appropriate consent, and you may opt out at any time.

14. Third-Party Services

Our website or services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party services. Users should review the privacy policies of any external websites they visit.

15. Children's Privacy

Our services are not intended for children under the age required by applicable law without appropriate parental or guardian involvement where necessary. We do not knowingly collect personal information from children in violation of applicable laws.

16. International Data Transfers

Where business operations require, personal information may be processed or stored in jurisdictions outside your place of residence. We take reasonable measures to ensure appropriate safeguards are in place for such transfers where required by law.

17. Compliance

We aim to conduct our operations in accordance with applicable privacy and data protection laws, including relevant Indian laws such as the Digital Personal Data Protection Act, 2023, and other applicable legal or regulatory requirements. Where services involve individuals in other jurisdictions, we will endeavor to comply with applicable local privacy obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The revised version will be published on our website with an updated effective date.

19. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, the collection or processing of your personal information, or your privacy rights, please contact us using the details below:

Campus Marg Innovative Tech Services LLP
CMI BPO Services

Email: privacy@cmibpo.com
Phone: +91 9700880567
Website: www.cmibpo.com

Our privacy team will review your request and respond within a reasonable timeframe in accordance with applicable laws and our internal procedures.

20. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts where the Company maintains its principal place of business, unless otherwise required by applicable law.

21. Acceptance of This Policy

By using our website or services, submitting information, applying for employment, engaging our services, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For a production website, it's also recommended to publish companion pages for Terms & Conditions, Cookie Policy, Data Retention Policy, Refund Policy (if applicable), and Disclaimer, with cross-links in your website footer.